Custom Built Software for 2025
General & Services
What types of software projects do you take on?
We don’t operate as a general software development agency. We focus on delivering and supporting our own products: Venue Pro, our end-to-end venue management platform, and Venue Pro Digital Signage. Our work involves configuration, integration, and product-level enhancements to ensure each solution fits the operational needs of the venues we support.
Do you only work with venues, or with other kinds of New Zealand businesses as well?
Our primary customers are venues, facilities, and organisations that need structured booking, scheduling, resource allocation, and onsite communication. While Venue Pro is purpose-built for venue operations, some customers outside the traditional venue sector use it for managing spaces, events, and workflows. Digital Signage is more flexible and can support a wide range of commercial environments.
What size of business do you typically work with?
Venue Pro supports organisations ranging from small community facilities through to large multi-site venues with complex scheduling, staffing, and operational requirements. Our digital signage platform scales in the same way: from a single screen through to enterprise-level networks. Whether you are small or large, we tailor configuration to match your operational reality.
What industries have you delivered software for in New Zealand?
Our focus is on venue operations, including performing arts centres, conference facilities, council-managed community venues, sports and recreation facilities, and educational environments. We also support organisations that manage bookings or events as part of their wider operations, as well as commercial sites using our digital signage product for wayfinding, promotion, and internal communication.
Do you work with existing systems or only build software from scratch?
We do not build custom systems from scratch. Instead, we implement and configure Venue Pro and Digital Signage to work within your existing environment. Where required, we integrate with other systems such as accounting tools, access control, ticketing, or scheduling platforms to streamline your workflow and reduce manual effort.
Can you help modernise or replace our legacy system without disrupting day-to-day operations?
Yes. Many customers come to us when their existing venue or signage systems can no longer support their operational needs. We handle data migration, staff onboarding, and phased rollout planning to ensure a smooth transition. Our goal is to minimise disruption while giving you a modern, reliable platform that improves operational visibility and efficiency.
Process & Engagement
What does your implementation process look like from first contact to go-live?
Our process is structured to give you clarity at every step. We begin with an initial consultation to understand how your venue operates: bookings, staffing, resources, signage needs, and existing systems. From there, we prepare a scoped implementation plan covering configuration, integrations, and data migration. We then set up your Venue Pro or Digital Signage environment, run internal testing, and work with your team through user acceptance and training before scheduling a controlled go-live. Post-launch, we continue to support and optimise your setup as your needs evolve.
What happens in your discovery workshops?
Discovery workshops allow us to map your current workflows and identify where Venue Pro or Digital Signage can improve efficiency or replace manual processes. We review your booking rules, operational constraints, reporting requirements, staff roles, and any legacy systems you rely on. For digital signage, we look at your content types, screen locations, and communication goals. The outcome is a clear, agreed-upon configuration blueprint that guides the rest of the project.
How involved do we need to be during the project?
Your involvement is important, but we keep your time commitment manageable. We typically need subject-matter experts who understand daily operations, a project lead for decision-making, and occasional input from IT for integrations or security requirements. Most of the setup and configuration work is handled by our team. Your key contributions are reviewing configuration decisions, participating in testing, and ensuring your staff are ready for training and rollout.
How do you handle changes in requirements once a project has started?
Operational needs often shift during an implementation, and we plan for that. Minor adjustments to configuration are part of the process and incur no additional cost. If new requirements affect scope, integrations, or product enhancements, we’ll discuss options with you early, provide clear timeframes and pricing, and help you prioritise what’s needed for go-live versus what can follow later.
How do you ensure the software reflects our real workflows and day-to-day operations?
We take a collaborative, iterative approach. Our discovery workshops give us a detailed understanding of how your team works, and we configure the software to mirror those processes. You then review the setup during testing and provide feedback, allowing us to fine-tune rules, permissions, automated actions, signage playlists, and reporting. The result is a system aligned with your day-to-day operations rather than forcing you to adapt to unfamiliar workflows.
Do you provide training for our staff when the new system goes live?
Yes. We provide structured training tailored to each staff role, covering core workflows, administration tasks, and best practices. Training can be delivered onsite or online and is supported with guides and ongoing assistance. After go-live, we remain available to answer questions, onboard new team members, and help you get the most from Venue Pro or Digital Signage.
Technology, Hosting & Integration
What technologies and platforms do Venue Pro and Digital Signage run on?
Venue Pro and Venue Pro Digital Signage are cloud-based, web-driven platforms designed for reliability, performance, and long-term maintainability. Venue Pro is accessed through a modern web browser, requiring no local software installation, while Digital Signage runs on dedicated players or supported commercial hardware connected to your screens. This approach keeps deployment simple and ensures updates can be rolled out seamlessly.
Can Venue Pro integrate with our existing systems?
Yes. Venue Pro is designed to integrate with other systems commonly used by venues, such as accounting software, access control, ticketing platforms, and internal scheduling tools. Digital Signage can also consume external data sources to display live content such as schedules, event information, and announcements. During implementation, we assess your existing systems and confirm which integrations are required and supported.
Do you host the solution for us, or can it run in our own environment?
Venue Pro and Digital Signage are provided as hosted solutions, managed by our team. This allows us to maintain security, performance, and reliability while ensuring all customers receive regular updates and improvements. You don’t need to manage servers or infrastructure—everything is handled as part of the service.
Will the software scale as our organisation grows?
Yes. Both Venue Pro and Digital Signage are designed to scale with your organisation. Venue Pro supports multi-venue and multi-site operations, complex booking rules, and growing user bases. Digital Signage can expand from a single screen to large networks across multiple locations, all centrally managed. As your needs grow, we can adjust configuration and licensing without disruption.
What level of reliability and availability can we expect?
Our platforms are built for continuous operational use and are monitored to ensure high availability. We apply regular updates, performance optimisations, and security patches to maintain system stability. In the event of an issue, our support team responds promptly to minimise impact on your operations.
Security, Compliance & Data
How do you handle data security and privacy?
We take data security and privacy seriously. Venue Pro and Digital Signage are built using secure, industry-standard practices, including encrypted connections, controlled access, and role-based permissions. Access to systems is limited to authorised users, and we follow best practices to protect customer data from unauthorised access or loss.
Is Venue Pro compliant with New Zealand data protection requirements?
Yes. Our platforms are designed to support compliance with New Zealand privacy legislation, including the Privacy Act 2020. We work with customers to ensure personal and operational data is handled appropriately and can provide guidance on configuration and access controls to help meet organisational compliance requirements.
Where is our data stored, and who can access it?
Customer data is stored securely in managed cloud infrastructure. Access is restricted to authorised customer users and a limited number of Venue Pro staff who require access for support and maintenance purposes. We do not share or sell customer data, and access is logged and controlled.
Who owns the data and intellectual property?
You retain ownership of all data entered into Venue Pro and Digital Signage. Venue Pro retains ownership of the software platforms themselves, including all underlying code and product enhancements. This ensures you maintain full control over your operational data while benefiting from ongoing improvements to the platform.
Support, Maintenance & Costs
What kind of support do you provide after go-live?
We provide ongoing support to ensure Venue Pro and Digital Signage continue to operate reliably and effectively. This includes technical assistance, troubleshooting, guidance on configuration changes, and help with day-to-day usage. Support is provided by a team that understands both the software and venue operations.
Do you offer ongoing support and maintenance agreements?
Yes. Support and maintenance are provided as part of an ongoing service arrangement. This covers system monitoring, updates, security patches, and access to support when you need it. Clear support terms are agreed upfront so you know exactly what level of service to expect.
How often are updates and improvements applied?
We regularly release updates that include performance improvements, security updates, and new features. Because Venue Pro and Digital Signage are hosted platforms, updates are applied centrally and do not require any action from your team. Where changes affect workflows or introduce new functionality, we communicate these clearly in advance.
How is ongoing support billed?
Ongoing support is typically included as part of a subscription or service fee, rather than charged on a per-incident basis. This ensures predictable costs and allows you to access help when you need it without worrying about additional charges for routine support.
How is pricing structured for Venue Pro and Digital Signage?
Pricing is based on the scope and scale of your implementation. Factors may include the number of venues or sites, users, screens, required integrations, and the level of support needed. We provide clear, transparent pricing tailored to your organisation, with no unexpected costs.
Can you work within a fixed budget?
Yes. We work with you to align the implementation and configuration of Venue Pro and Digital Signage with your available budget. Where necessary, we can phase features or rollouts over time, allowing you to achieve your goals without overextending resources.
Location & Working Style
Is Venue Pro based in New Zealand and available during NZ business hours?
Yes. Venue Pro is a New Zealand–based company, and support is provided during New Zealand business hours. This ensures clear communication, local context, and timely assistance when you need it.
Can we meet in person, or do you work remotely?
We work with customers across New Zealand and support both remote and in-person engagement where appropriate. Meetings, training, and workshops can be conducted online, and in-person sessions can be arranged when they add value to the project.
Do you work with organisations outside New Zealand?
While our primary focus is supporting New Zealand venues and organisations, ensuring strong local knowledge and compliance, our platforms are cloud-based and can support organisations operating across multiple locations, including those with international reach. However, outside of New Zealand and Australia, it might be necessary to install the hardware yourself, though we can guide you through it remotely.
